Experience troubleshooting VMware vSphere is a plus.Experience troubleshooting server issues a plus (Windows and/or Linux as we do both).Experience troubleshooting cloud-based apps / IT services helpful, especially if AWS IaaS.Experience or some knowledge with hybrid environments (Cloud, On-Premise, SaaS).Experience working w/ document storage solutions like, Dropbox, Google Drive, etc.Any experience w/ SSO / MFA is preferred (especially w/ Okta, Dou, etc.).MDM experience w/ any tool strongly preferred, VMware Workspace One a big plus.Experience or some knowledge with relevant IT technology: DNS, DHCP, networking, VPN, firewalls, storage, VoIP, Apple DEP, Apple VPP, etc.Experience or some knowledge with AV solutions and integrations: Crestron, Zoom, Zoom Rooms or equivalent tools.Experience using remote support tools: ScreenConnect or equivalent tools.Active Directory Group Policy is required.Windows OS management in an enterprise environment.2-3 years in a corporate IT helpdesk / desktop role.You can change direction quickly and easily adapt to curveballs. Driven by problem solving and troubleshooting.A self-starter who can work both independently and efficiently.Effective at working on multiple projects simultaneously in a fast-paced environment, and able to effectively keep stakeholders up-to-date.You are the face of the Help Desk / Desktop team. You'll build strong relationships throughout the organization. Maintain communication with internal team during the problem resolution process.Assist in keeping track of inventory and making sure all assets and licenses are accounted for.Provide assistance with creating and administrating accounts in SaaS infrastructure (AWS).Basic troubleshooting for cloud (our staff accesses our environment through web-based access / the cloud / for cloud-based apps, not through a VPN).Troubleshooting problems related to LAN and WAN.Performing network troubleshooting to isolate and diagnose common network problems.Basic troubleshooting of servers (Windows, Linux, VMware ESX).Mobile device management w/ VMware Workspace One.Active Directory / Azure Active Directory.Provide assistance concerning the use of computer hardware and software, including printing, installation, repairs, e-mail and operating systems.Review ticket trends and assist in finding solutions to automate or improve upon SLA commitments.Provide remote and/or in person assistance in hybrid work environment.Responsible for documenting the case notes and technical documentation for future reference.Serve as initial point for all requests and incidents and escalate as needed.Ensure prompt resolution of user requests, incidents and interactions.He/she will communicate regularly with internal stakeholders and will interact frequently with other team members. This person will be the first point of contact and problem resolution resource for all internal users in relation to hardware, software, account and application issues. We are looking for a Help Desk / Desktop Technician to focus primarily on providing strong help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solutions. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Helpdesk / Desktop Support Technician: O365, Win / Mac OS, AD, MDM, SSO/MFA w/ Azure AD, cloud (AWS IaaS) a plus. THIS CAN BE C2H OR FTE OUT OF THE GATE DEPENDING ON MUTUAL FIT / INTEREST. SOME WKS YOU MIGHT BE ABLE TO WORK 4 DAYS A WK ONSITE. THIS JOB REQUIRES YOU TO WORK FULLY ONSITE IN PLAYA VISTA, CA.
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